Terms & conditions

Company Policy: Aymies LTD T/A Nyra Collection

 

 

 

1.

Company Overview

 


Aymies LTD, trading as Nyra Collection, is dedicated to providing high-quality jewelry and accessories that combine timeless elegance with contemporary design. Our mission is to deliver exceptional value, craftsmanship, and customer satisfaction while maintaining ethical business practices across all levels of our operations.

 

 

 

2.

Code of Conduct

 


All employees, contractors, and representatives of Nyra Collection are expected to:

 

  • Act with integrity and honesty in all business dealings.

  • Treat customers, colleagues, and partners with respect and professionalism.

  • Avoid conflicts of interest and disclose any potential issues to management.

  • Uphold the company’s reputation by maintaining high ethical and quality standards.

 

 

 

 

3.

Customer Service Policy

 


Nyra Collection is committed to offering a seamless shopping experience:

 

  • All customer inquiries will be acknowledged within 24–48 hours (excluding weekends and holidays).

  • Orders will be processed and dispatched promptly as per shipping guidelines.

  • Customers have the right to request exchanges, returns, or repairs in accordance with our Returns & Refunds Policy.

 

 

 

 

4.

Returns & Refunds Policy

 


We aim to ensure customer satisfaction. Items may be returned or exchanged under the following conditions:

 

  • Items must be returned within 14 days of receipt.

  • Products must be unused, unworn, and in original packaging.

  • Personalized or custom pieces are non-returnable unless defective.

  • Proof of purchase is required.

 

 

 

 

5.

Shipping Policy

 

 

  • We offer domestic and international shipping options.

  • All orders are shipped via tracked and insured services.

  • Nyra Collection is not responsible for delays caused by courier services or customs.

  • Customers are responsible for any duties or import taxes outside the UK.

 

 

 

 

6.

Privacy Policy

 


Nyra Collection respects the privacy of its customers:

 

  • Personal data is collected solely for the purpose of fulfilling orders and communication.

  • We do not share or sell your information to third parties.

  • Data is stored securely and only accessible to authorized personnel.

 

 

 

 

7.

Intellectual Property

 


All content on the Nyra Collection website and branding materials—including logos, designs, images, and product descriptions—is the intellectual property of Aymies LTD and may not be copied or reproduced without written permission.

 

 

 

8.

Health & Safety

 


We are committed to maintaining a safe working environment:

 

  • Workspaces must remain clean and hazard-free.

  • All staff must follow safety protocols and report incidents immediately.

  • Products are created using safe, hypoallergenic materials unless otherwise stated.

 

 

 

 

9.

Anti-Discrimination Policy

 


Nyra Collection is an equal opportunity employer. We do not tolerate discrimination or harassment of any kind, whether based on race, gender, religion, age, disability, or orientation.

 

 

 

10.

Amendments

 


Aymies LTD reserves the right to update this policy at any time. Notice will be provided for any significant changes, and the most current version will always be accessible on our official website or upon request.